However, if the update process is actually frozen, performing a hard shut down is the only thing you can do. ![]() Warning: While we've successfully tested this process, there are no guarantees that your Windows operating system will work properly after you perform a hard shut down. Performing a hard shut down is never ideal, but it may be your only option in cases like this. Wait a few seconds, and then turn your PC back on. To turn off your PC at this screen-whether it's a desktop, laptop, tablet-just long-press the power button. This is true even when Windows is telling you not to turn off your computer. This shouldn't be necessary, but Windows has bugs, and sometimes you have to restart your PC to fix them. Windows will try reinstalling the update again later, and it should hopefully work the second time. After you reboot, Windows will stop trying to install the update, undo any changes, and go to your sign-in screen. ![]() Yes, You Should Turn Off Your Computer If It Gets Stuck HereĪs we've shown above, restarting your PC should be safe.
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